I can find my WiFi network and connect with it. This flashes during set up, and then stays green for 2 minutes when you're done. Tuning in. This is the 4th time in the space of a month my Hub 5 has stopped working completely. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. Joining in Options. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. 0 (black) Close. can please look into this. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. We would like to show you a description here but the site won’t allow us. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. 0. No light: WiFi is disabled. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. The light should turn solid for a moment when you first switch on the WiFi Pod (white). This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. Any attempt to reset or hard reset it have failed and. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. All wifi devices will now need reconnecting to the best SSID at each location. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. It may also flash green when the Hub is performing a software update. Flashing Green – Booting up. Next. Phone. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. White light on - Page 2 - Virgin Media Community - 5030957. Allow the update to finish, and the light should turn solid white afterwards. Virgin Hub 5, red flashing light. Virgin Media Super Hub 2. The hub built in test says “Your broadband connection is down”. I have logged in to the routers settings and nothing looks untoward there. Had my Internet completely drop. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Share with friends. . hub 5 flashing blue light. If the internet light is off or flashing amber, run a diagnosis. Please pop back to us at your earliest convenience and we'll do our very best to help. A red light means there is an issue with your connections even though the Hub is on. Have tried resetting: holding reset button for 60 seconds; no dice. Blue flashing light, no amount of resetting or restarting is fixing it. Hub 4 Booting Up. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. Browse. That's the 4th disconnect while I have been using it, since i. i haven’t pressed the. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. The Passphrases of the SSIDs must match. Add the additional booster. just in the past hour my HUB 4 decided to develop the white light of death. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. Switch on at the mains socket. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Manage Your. Netflix will stop with the wheel spinning. The lights will blink when the wireless access point is operating normally. The Power light illuminates, and the connection network light will start to flash amber. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . I have already posted on here and Virgin have done nothing. WPS/Virgin Media button on your Hub until the lights start blinking. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Red light on hub 3. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. Just keeps resorting back to flashing green. This is what you'll see when the Hub’s working normally. then will come back on. on 19-09-2023 03:59. Options. It didn't solve the issue. It used to intermittently change between white and orange but now it stays orange all the time. Flashing White. Installing a Replacement router. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. These light indicates whether the Super Hub 2 is able to make a wireless connection. Speed. I have: - turned it on and off at the wall. Options. Try. We would like to show you a description here but the site won’t allow us. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mark as New; Bookmark this message; Subscribe to this message;. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. The power indicator is just one use for the white light. Switched on and off. When he installed it he said the red light (that’s now flashing red) must be green in. If you’ve got a permanent red power light. Think streaming in Ultra HD, grabbing that game update. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. WiFi Light. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Alternatives to Super Hub 2 routers. Virgin Phone Switchover. 168. I have had a new Hub 5 fitted for just 2 weeks now. hub4 light goes from solid white to flashing white. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. 1 from a browser?. Then follow steps 2. 0. Red Light. 13 minutes ago. Tuning in. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. It normally is not a hub problem, but a VM cable/cab/network problem. on 02-03-2023 19:38. Have upgraded from hub3 to hub4 to get 1 gig broadband. I have 3 wifi pods in different locations of the house. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. my wifi went down suddenly last night and hasn’t come back since. Alternatives to Super Hub 4 routers. Browse Virgin Media Virgin Media Community. . The “Ready” light: This should be on 24/7. Tudor. DL14 post co. on 17-01-2023 11:31. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. 2 – Wait for 1 to 2 minutes. This means that the Virgin Media Hub is on. I called the VM helpline and I got an engineer appointment for 4th of September. Good morning, My virgin WiFi Hub 3. Red light – Issues with the cable connections. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. After connecting the white cable that the - 5226547. The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. It has been flashing for days. I have also fairly recently moved up to 650Mb broadband to combat these issues. Hi all, I got my service installed on Tuesday and has been working great. on 07-04-2023 17:12. If you’re using a splitter, make sure that’s firmly connected, too. I recently upgraded by bandwidth and a hub 5 arrived today. When the Hub is in router mode, it will be white. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Table of Contents. on 09-12-2022 14:59. Virgin Mobile. The white power light will come on and the arrows will be flashing amber or red. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Thank you. My Virgin Media App. Running modem mode and your own router is a good idea for a number of other reasons, e. Steady White: The hub is fully. Step 1. If there’s a problem the lights will tell you what’s going on. I got the green power light flashing and WiFi light is green. Turn it on. same for disney etc. Then you can connect to whichever signal you want (before it would've be automatic). Red: Red lights mean there’s a snag with your connection. Depress the pinhole switch for a timed 60 seconds then release. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. 2GHz is slower (0-80mbps), but has large range, and can go. I have had a technician come to try and fix - 5381631. More information can be found here . Support tell me that this is fine and is an indicator of network status in the area. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stream from Virgin Media. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Joining in. on 07-01-2023 13:02. Today I've received my hub 5 and green light is flashing for few hours now. The virgin media connect app says I have no pod connected. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Installing a Replacement router. An Ethernet cable – The Stream box can connect wirelessly, but in case you’d like a wired connection, just connect one end of the cable into the Stream box and the. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. ughugh. 168. My daughter has just got a Hub 5, plugged it in and got a white light and then started flashing blue. No internet -hub 4 flashing yellow light. Re: Intelligent Wifi Hub Not Connecting. . intermittent. on 05-09-2022 19:01. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. Options. Channel Optimisation must be left on. It may be stuck in an update loop. It resets itself with a white glowing light then starts flashing green then goes back to. I have a red light on the hub. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. 4. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. A guide to the lights, reading from top to bottom, can be found below. 5x red flashing light. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Virgin Media Forums Agent Carley 0 Kudos Reply. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Adding an Extra Booster. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. KieranNana. on 07-01-2023 14:46. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. TV on the go. Networking and WiFi. There are separate lights for the 2. Engineer came out. 5. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. WiFi connection problems can be frustrating, but we’re here to help keep you online. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). We would like to show you a description here but the site won’t allow us. on 29-06-2023 20:28. If you're worried, flick back to router mode, see what colour it is when it comes back on line. For Hub 3. Try a pinhole reset using the hole on the back of the hub (which. Virgin Media. ). Alternatives to Super Hub 4 routers. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Same problem, Virgin trial in the WF4 area. Arrows: Amber WiFi icon: no color The bottom: No white light. TV. Options. Virgin media hub 4 constant white flashing. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. All Rights ReservedThanks for this. That has to be done first before you can change the name and password. Reboot the broadband Hub. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. Hub disconnects. Sorry to hear that you're having concerns with the flashing light on your hub 5. Step 2. on 24-07-2022 14:45. At the moment the flashing white light is a terminal diagnosis, and you won't get a Hub 5 to replace it. White power light is on and Internet lights are blue. Checked all connections. 4Ghz. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Flashing white light: When the Hub is booting up, it displays a flashing white light. Hi anais834, Welcome to the community and thank you for posting. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. on 03-04-2023 09:06. Flashing White. Account - Cable. Teams meetings keep freezing. The power light at the bottom of the device is the only light that should shine if everything is working normally. Solid white (flashing): The Hub’s booting up. Internet Light. Flashing white light: When the Hub is booting up, it displays a flashing white light. • Turn the power switch off on the back of the Hub. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. White power light is on and Internet lights are off. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. We would like to show you a description here but the site won’t allow us. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Users should wait for at least 5 minutes for the boot-up process to. Flashing white light: When the Hub is booting up, it displays a flashing white light. 0. Home Phone. The power light at the bottom of the device is the only light that should shine if everything is working normally. If it's ambient, sounds like the hub may have died. After spending 8 hours of waiting it's. On the Hub5 sticker. I even checked the cables and it all appears fine. Switched on and off. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). WiFi Light : Solid Green: WiFi is on. Keep it on. 0800 953 9500. Learn more. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. This flashes during set up, and then stays green for 2 minutes when you're done. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Ensure that your Virgin Media box is switched on. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Green flashing light on Hub 3 QuickStart, set up and connections. If it's ambient, sounds like the hub may have died. Now, disable both WPS options and click on save. . Green power light is flashing and WiFi light is green. Did nothing, just the same solid white light. I don't know what the other small light is for. This morning my internet was working without any issues, but around 11AM it stopped working. When it’s in modem mode, it’ll be magenta (pink). Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. It has it for about 30 minutes and then turns solid white but no devices can connect to it. 1 Power Light. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 1 ACCEPTED SOLUTION. on 09-08-2023 15:21. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. - 5386787. We would like to show you a description here but the site won’t allow us. Just joined and setup the new hub but it just flashes red. Hello. If the power button is flashing white, your hub is installing a software upgrade. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. When the device begins to pair, the system light can flash red. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. No issues in area currently. HUB 5 Flashing Blue Light. Simply test your broadband service, and if we find an issue we can help with a fix online. . I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. The hub shows red light. The power light will remain on. Running the diagnostics and it says the cable is. Thank you so much for your post and welcome to the community forums, it's great to have you here. I’ve reset the hub and checked all connections countless times and still nothing. Press and hold the WPS button on the larger WiFi Booster for1. 3. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. . Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Use a pen to press the reset button, and hold it for 10 seconds. It’s likely to be a loose connection in your home. All of a sudden my connection was lost so i check up on the box and its a white solid light. It may also flash green when the Hub is performing a software update. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. on 06-12-2021 12:09. Options. virgin media tech support has no clue. We would like to show you a description here but the site won’t allow us. Green power light is flashing and WiFi light is green. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Aware that this could be a software update, I left it for a few hours. Please try the below : • Turn the power switch off on the back of the Hub. My phone line is connected to the hub since early November. It’s. on 29-12-2022 23:18. Very Insightful Person. Need help ASAP. Wait a few minutes for the Hub to clear its settings and reboot. Posted by 5 minutes ago. Once your new Booster is. Best done from a wired connection. Solid red: There’s an issue with the Hub 4. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. This light flashes green when the Hub's downloading a software update. this is normal. It might flash or change colour when you first turn the Hub on or after a restart. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. Have an orange light showing on hub box and intermittent Internet access. Might have to try that for a few minutes, and try it both quickly and slowly. 😯 It's almost 2 weeks. Hi JS999, According to this Link a box with the light flashing in any colour is faulty. 1 ACCEPTED SOLUTION. We would like to show you a description here but the site won’t allow us. Good morning, My virgin WiFi Hub 3. We recently moved into our new house and have signed up with Virgin Media for our WiFi. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. It might flash or change colour when you first turn the Hub on or after a restart. Click next. Hub 4 intermittent internet issues dropping out. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. on 08-04-2023 10:07. Flashing arrows doesn't always mean no connection. It isn't on during normal use, but turns red if there is a problem. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Changed the router, everything was fine. White power light is on and Internet lights are flashing. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Did nothing, just the same solid white light. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. I can't reboot the router, I can't reset the router. Unfortunately the WiFi pod has stopped working. g. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Hi - as per title, first noticed 5am this morning (23/02). 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayWe would like to show you a description here but the site won’t allow us. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Read the article. 2. Not applicable. This means the Hub is on, but your WiFi isn’t.